SereniBroker gives Trinidad & Tobago customs brokers one place to manage shipments, communicate with clients, and turn incoming documents into usable data.
Built by a customs professional with 10 years of firsthand experience.
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Clients shouldn't have to call for every update.
Documents shouldn't have to be retyped by hand.
Important conversations shouldn't get buried in a WhatsApp thread.
Give clients a place to track shipments, check statuses and documents without calling you. Upload your brokerage invoices so clients always know what payments they owe.
Clients upload invoices and shipment documents straight into their portal, so your team isn't chasing paperwork across email and WhatsApp.
Keep shipment-related conversations and queries organized in one place, not scattered across chats.
Update a shipment's status once and it appears across your team's dashboard and the client's portal. No duplicate updates, no client calling to ask what you've already told someone else.
Upload an invoice and SereniBroker extracts key fields for you to review — minutes of manual entry saved on every shipment. You stay in control. Nothing gets submitted blindly.
Admins, brokers, CSRs, and field clerks each get exactly the access their job needs — invite, reassign, or deactivate staff in seconds as your team changes.
Clerks can scan a shipment's QR code from their phone and update its status on the spot. No dedicated scanner required.
No more tracking arrival dates in a spreadsheet — SereniBroker flags shipments approaching arrival automatically, so upcoming arrivals are easier to keep track of.
App screenshots will be added here as the product screens are finalized.
Built from 10 years of firsthand experience in customs brokerage, with the day-to-day problems of local firms in mind.
SereniBroker is designed with the sensitivity of client, shipment, and financial data in mind. Here's what protects it.
Your shipments, clients, and documents are only visible to your own firm. No other brokerage using SereniBroker can see your data.
Every staff member only sees what their job needs. A field clerk scanning shipments, for example, can't open client records or your firm's settings.
When staff leave, deactivating their account immediately cuts off access across the system.
Your data is encrypted and backed up automatically, so it's protected while it's being sent and while it's stored.
We don't sell or share your data with third parties. SereniBroker's AI extraction reads uploaded documents and pulls out fields for your review — nothing is submitted to customs automatically, and you stay in control of every declaration.
Every plan includes AI-assisted document extraction and full shipment record export.
Need more seats than Growth includes? Additional staff and clerk accounts are available as an add-on — contact us to arrange.
After the retention period, records are archived — you'll be prompted to export first. Your firm remains responsible for its own long-term compliance record-keeping.
Tell us about your firm — we'll reach out personally to talk next steps.
Request Pilot Access